Shipping policy
- Within Japan: Yamato Transport or Japan Post (Yu-Pack)
- International: EMS (Express Mail Service) or DHL
Shipping fees
- Within Japan: Free shipping on jewelry and accessories. Shipping fees for home decor are set individually for each product.
- International: Shipping fees vary by destination country or region and shipment weight. Please check your cart for details.
Estimated dispatch time
- Orders are usually dispatched within 2–7 business days after order confirmation.
- One-of-a-kind and made-to-order items may require additional time.
- Additional time may be required during weekends, public holidays, the New Year holiday period, and other extended holidays.
Estimated delivery time after dispatch
- Within Japan: 1–3 business days
- International: 7–21 days, depending on the destination country or region
Tracking
We will email you a tracking number once your order has been dispatched. You can check the delivery status on the carrier's website.
Shipping notes
- Natural stones and jewelry are delicate, so we pack them carefully for shipping.
- If your item has been damaged in transit, please contact us within 7 days of delivery and send photographs of the damage.
- If a parcel is returned because of an extended absence, an incomplete or incorrect address, or a similar reason, the customer is responsible for the cost of reshipping.
Customs duties and import taxes (international orders)
International orders may be subject to customs duties and import taxes in the destination country. These charges are the customer's responsibility.