Terms of service

Terms of Service

Article 1: Scope
These Terms of Service set out the conditions for purchasing products from the online store operated by Alexablue Natural Stone Jewelry & HomeDecor (referred to below as “we,” “us,” or “our”).

Article 2: Registration and accounts

  • You must provide accurate information when registering.
  • You are responsible for managing your account.
  • We reserve the right to suspend your account if unauthorized or fraudulent use is discovered.

Article 3: Products

  • Natural stones are natural materials, so each stone varies in color, pattern, shape, and size.
  • We photograph products to represent their actual colors as closely as possible. However, colors may appear different depending on your monitor settings.
  • One-of-a-kind items are no longer available for sale once they sell out.

Article 4: Orders and formation of the sales contract

  • Your order constitutes an offer to purchase.
  • A sales contract is formed when we send you an order confirmation email.
  • We may decline an order depending on stock availability.

Article 5: Prices and payment

  • All displayed prices include tax.
  • Additional shipping fees may apply. Please check the product page or your cart for details.
  • Payment methods include credit cards and other methods specified by us.

Article 6: Shipping

  • Orders for delivery within Japan are usually dispatched within 2–7 business days after order confirmation.
  • Please check the product page for the shipping carrier and shipping fees.
  • Delays may occur due to weather, traffic conditions, or other circumstances.

Article 7: Returns and refunds
Returns and refunds are subject to our separate Return Policy.

Article 8: Prohibited activities
The following activities are prohibited:

  • Registering false information
  • Reselling products or using them for commercial purposes
  • Engaging in conduct that causes a nuisance to us or other customers

Article 9: Disclaimer

  • We do not accept returns or offer refunds based on natural variations in stones, including differences in color, pattern, or size.
  • We are not responsible for delays or damage caused by natural disasters or force majeure.

Article 10: Governing law and jurisdiction
These Terms are governed by Japanese law. Any dispute shall be subject to the exclusive jurisdiction of the court with jurisdiction over our location.