Cancellation policy

Some items in our store may be offered as subscriptions, pre-orders, or try-before-you-buy purchases. This cancellation policy explains how to change or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you receive recurring deliveries based on the subscription duration and frequency you select.

Your payment details are stored securely, and you are charged for each delivery unless you choose to pay in advance.

Some subscriptions renew automatically at the end of the subscription period. If you do not want your subscription to renew, you can cancel it.

You can cancel or change your subscription at any time. Your order confirmation email includes a link to your order, where you can manage your subscription.

Please refer to our Return Policy for more information about returns and refunds.

Pre-orders

When you place a pre-order, you are purchasing an item that is out of stock or not yet in stock but expected to become available soon. At checkout, we collect either no payment or a partial deposit and save your payment method. We ship the item at a later date and charge the full amount or the remaining balance.

You can cancel a partially paid pre-order that has not yet shipped. Once your order has shipped, you cannot cancel it, but you can request a full or partial refund. Please refer to our Return Policy for more information about returns and refunds.

Try before you buy

When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling your order. You then have a set period to decide whether to keep the item. If the item has not been returned by the end of that period, we charge your payment method for the full amount.